FAQ'S
Faq's
We appreciate as parents that you will have reservations and questions about sending your child to nursery for the first time. Rest assured it is completely normal and a natural parental concern to ask questions.
Here we seek to provide some of the answers to commonly answered questions. If we have not covered your particular question or you wish to discuss in more detail please do not hesitate to contact our manager
What days are Burwood Preschool open?
Mondays, Tuesdays, Wednesdays, Thursdays and Fridays
What time is Burwood Preschool open?
The morning session begins at 9.00am until 12 noon. The afternoon session begins at 12 noon and finishes at 3.00pm. Early drop off is from 8:15am to 9:00am and is £7.50. Lunch club is a follow on from the morning session, it costs an additional £7.50 and finishes at 1.00pm. Children must be collected promptly.
Is Burwood Preschool open all year round?
No - We are open for 38 weeks of the year. Click here
for our current term dates
Attending
How do I apply?
Please visit our contacts page
Have you any places?
Please contact us to find out the places we have available. You do not have to wait until your child turns 2 to contact us as we can put your name on our list. We will take children aged 2 plus throughout the year if we have spaces.
How old does my child have to be to attend?
We take children from 2 to 4 years old (ie before they are old enough to join a Reception class).
Is it ok if my child is still in nappies?
Yes – we are happy to have children in nappies and will work with you when your child is ready to move on to toilet training. We ask you to please supply nappies or pull-ups for your child.
Do you accept children with special needs?
Yes - we are happy to support children with special needs.
Does my child have to start in September?
No – children can join throughout the year but please contact us so we can discuss when your child might start and what places we have left.
Can I stay with my child?
No - the children attend without their parents just like at a nursery. We will work with you and your child to help them settle in.
Can my child just attend one session a week?
Yes – some children do settle better if they attend more than one session a week for continuity but children can attend for just one sesson if you feel this is the right decision for your child.
What does my child need to bring to a session?
Water Bottle, nappies, wipes, cream, nappy sacks, suntan lotion, wellies and spare clothes, all named.
My child is out of nappies – do I still have to bring spare clothes?
We play with water, sand, playdough, paint, glue and lots of other fun things. So they may get wet, messy or spill things at lunchtime. We do not have many spare clothes so please provide a full change of clothes to keep your child clean and dry.
My child does not speak English – is that a problem?
No! We have children attending of various nationalities who do not have English as a first language. The children do pick up English and we will help them to do so. Not being able to speak English does not seem to stop them joining in! If you want to provide us with a few simple words in your own language to help us communicate with your child you are welcome to do so.
Fees & Payments
How much do you charge?
From September 2023 a morning or afternoon session will cost £23.00, all day will cost £46.00, to stay for the lunch club following on from a morning session will cost £7.50. Early drop off will cost £7.50 and the time is from 8.15am-9am.
Do you accept funded two or three year-olds?
Yes – three year-olds are eligible to receive 15 hours a week funding starting the term after their third birthday. Burwood Preschool has been rated Good by Ofsted and as such is able to accept funded two year-olds.
We also accept 30 hours for working parents the term after they turn 3. Please contact us
for details.
How can I pay?
We accept payment by cheque, childcare vouchers, direct debit or BACS. Please make cheques payable to "Burwood Preschool" and put your child's name on the back of the cheque. We ask that parents do not pay by cash, however we do understand that at times you may need to. In that instance please ensure that cash is in an envelope marked clearly with your child's name and the amount in the envelope.
When do I pay?
Fees are due monthly in advance. You will receive an invoice either by letter or email. Invoices are to be paid within 7 days of reciept of your invoice
If I go on holiday do I still have to pay fees?
Yes, you do still need to pay fees if your child is away on holiday during term time.
Do I have to pay if my child is off sick?
If your child is off sick you will need to pay the full fee for sessions missed.
Food
Do you provide lunch?
No – children need to bring their own packed lunch. See healthy eating
for more information.
Do you provide a snack?
Yes - we provide a snack of milk or water, and fruit during the morning and afternoon session.
My child has a food allergy – is that ok?
Yes - Please discuss with us any allergies your child has so we can make provision for this.
Collecting Your Child?
What do I do if I cannot collect my child?
You must arrange for someone else to collect your child and inform us of this. We cannot release a child until we are certain of the identity of the person collecting them. Please see collecting your child for more information.
Illness
What if my child is unwell?
An unwell child does not enjoy their session at Preschool and can spread illness to others. Please do not send your child to preschool if they are unwell: they can can spread sickness to other children and also to staff and we cannot open if we have lots of staff off sick! A child cannot attend until 48 hours has passed from their last episode of vomiting or diarrhoea.
If my child is sick and unable to attend do I still have to pay?
If your child is off sick for any reason you will need to pay the full fee for sessions missed.
Do I need to let you know if my child is sick and not attending?
Yes - but please let us know so we can alert other parents that we have a case of head lice and ask them to check their child’s hair. Please treat your child’s head lice as soon as possible.
If my child has head lice can they still attend?
Yes - but please let us know so we can alert other parents that we have a case of head lice and ask them to check their child’s hair. Please treat your child’s head lice as soon as possible.
My child vomited/had diarrhoea yesterday – can they attend today?
No – our policy, which is the same as in most nurseries and schools, is that a child cannot attend until 48 hours has passed from their last episode of vomiting or diarrhoea. This is to prevent spread of infection both to other children and to staff: we cannot open if we have lots of staff off sick!
Leaving Preschool
If I decide that I no longer want my child to attend preschool, do I have to give notice?
Yes - we require half a terms notice in writing.
Miscellaneous
Is Burwood Preschool inspected by Ofsted?
Yes. At our last inspection we were rated Good. Click here to see our latest Ofsted Inspection Report.
Can I just turn up?
Yes! Either call us and arrange a visit, book a visit on our website or you are welcome just to come along and have a look around. It is best to visit after 10.00am once we have finished registration.
Can I see your policies?
Yes –our policy documents are also always on display in the foyer. Our policies are on our website - click here for details.
For 'Response To Local Questions' Document - please click here.
Contact
How can I contact you?
Please see our contacts page
for details.